Policies, Hat Desires
offers
& returns
Free Deliveries
We offer free Deliveries for Orders above ¢1,000 within Accra, 50% off Orders outside Accra. Outside Ghana will be contacted and arranged.
Faulty on arrival
An investigation will be conducted. This will help the brand for any future reoccurrences. We will replace after 72hrs of complaint.
Discounts
We will continuously provide discounts to our cherished customers from time to time to express our gratitude for their support
Lost Package
We are not liable for lost or stolen packages if the shipping address provided at checkout matches the delivery address
faq
AS A SMALL BUSINESS, WE CURRENTLY LACK THE INFRASTRUCTURE TO OFFER GENERAL RETURNS OR REFUNDS. HOWEVER, IF YOUR PURCHASE DOES NOT MEET YOUR EXPECTATIONS, WE WOULD LIKE FROM YOU. KINDLY EMAIL US ON [email protected], AND WE WILL REVIEW YOUR SITUATION ON A CASE-BY-CASE BASIS. WE DEEPLY APPRECIATE YOUR UNDERSTANDING AND SUPPORT
NO, WE CURRENTLY OPERATE AS AN ONLINE VENDOR. AN ARRANGEMENT CAN BE PROVIDED IF YOU INTEND TO SHOP PHYSICALLY, ESPECIALLY FOR INDIVIDUALS AND SHOP OWNERS WHO WANTS TO WHOLESALE FROM US
IF YOU HAVE NOT RECEIVED YOUR ORDER WITHIN THE EXPECTED DELIVERY TIME, PLEASE CONTACT US AND WE WILL ASSIST YOU IN TRACKING AND RESOLVING THE ISSUE
IF YOU NEED TO CHANGE YOUR SHIPPING ADDRESS, PLEASE CONTACT US AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO HELP YOU ON TIME BEFORE YOUR ORDER IS SHIPPED OUT
PLEASE DOUBLE-CHECK YOUR ADDRESS AT CHECKOUT TO ENSURE IT'S CORRECT. IF THE DELIVERY COURIER IS UNABLE TO DELIVER TO YOU DUE TO AN INCORRECT ADDRESS OR UNANSWERED CALLS, THE PACKAGE WILL BE RETURNED TO US. IN THIS CASE WE WILL DEDUCT SHIPPING COSTS AND APPLY A 10% RESTOCKING FEE WHEN PROCESSING YOUR REFUND. YOUR REFUND WILL BE IN THE FORM OF STORE CREDIT. WE WANT TO AVOID THIS FOR YOU, SO PLEASE VERIFY ALL SHIPPING DETAILS BEFORE COMPLETING YOUR ORDER